PRIVACY POLICY

Information We Collect

• Full name
• City of residence
• Phone or WhatsApp number
• Email address, where applicable
• Preferred travel date and month
• Preferred travel duration
• Number of adults, children, and infants, including ages where required
• Destination or country you wish to visit
• Previous Umrah or travel experience
• Previous hotel or travel preferences
• Whether you have previously used Bukhari Travels’ services
• Additional requirements, comments, or remarks
• Information submitted through our website forms, Google Forms, Meta Forms, WhatsApp, Facebook, Instagram, email, or other communication channels
• Where applicable, technical information such as IP address, browser/device type, pages visited, cookies, and website interaction data.

How We Use Your Information

• Respond to travel inquiries and requests.
• Provide information about Umrah, Hajj, visa, ticketing, hotel, transport, tour, and other travel services.
• Prepare quotations and recommend suitable travel packages.
• Contact you regarding your inquiry.
• Forward your inquiry to the relevant Bukhari Travels department or consultant.
• Process and manage bookings and travel-related services.
• Improve customer service and website experience.
• Follow up regarding your inquiry or requested services.
• Send relevant service updates and, where permitted, promotional communications.
• Maintain internal records and improve our lead-management process.
• Comply with applicable legal or regulatory requirements.

Website Forms, Meta Forms, Google Forms & Lead Management

• When you submit an inquiry through a website form or Google Form or Meta Forms, the information you provide may be collected and transferred to our internal lead-management system, including GoHighLevel (GHL), or other systems used by Bukhari Travels for managing customer inquiries and leads.
• Information may be accessed by authorized Bukhari Travels team members for responding to and managing your inquiry.

Sharing of Your Information

• Authorized Bukhari Travels employees and departments
• Airlines and ticketing partners
• Hotels and accommodation providers
• Visa processing or relevant travel-service providers
• Transport providers
• Other trusted service providers involved in fulfilling your requested services
• Technology, CRM, hosting, communication, analytics, or other service providers used for business operations
• Government or regulatory authorities where required by law
• We do not sell, rent, or trade your personal information.

Cookies & Website Tracking

• Our website may use cookies and similar technologies to improve functionality, understand website usage, measure marketing performance, and improve your experience.
• These may include functional, analytics/performance, and marketing/retargeting cookies where applicable.
• You may control or disable cookies through your browser settings, although some website functionality may be affected.

Marketing & Communications

• If you provide contact information through our website, Google Form, WhatsApp, Meta Forms, social media, or another inquiry channel, Bukhari Travels may contact you regarding your requested travel service.
• Where permitted, we may also send information about relevant travel packages, offers, or services.
• You may request to stop receiving promotional communications at any time.

Data Security

• Bukhari Travels takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
• However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Data Retention

• We retain personal information for as long as reasonably necessary to respond to and manage inquiries, provide requested services, maintain booking and transaction records, meet legal or business requirements, and resolve disputes or complaints.
• When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

Your Privacy Rights

• Depending on applicable laws and circumstances, you may have the right to request access to your personal data, correction of inaccurate information, deletion where applicable, withdrawal of consent for certain communications, or restriction of certain processing.
• To make a privacy-related request, please contact Bukhari Travels using the contact details below.

Third-Party Websites & Services

• Our website, communications, or social media pages may contain links to third-party websites or services.
• These third parties have their own privacy policies and terms. Bukhari Travels is not responsible for the privacy practices, security, or content of third-party websites.

Children’s Privacy

• Information relating to children or infants may be provided by their parent, guardian, or accompanying adult when required for travel arrangements or bookings.
• Bukhari Travels does not knowingly collect children’s information directly for marketing purposes.

Changes to This Privacy Policy

• Bukhari Travels may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
• Any updated version will be published on this page with the revised Last Updated date.

Contact Us

• Bukhari Travels & Tourism Services
• Email: info@bukharigroup.com.pk
• Phone: +92 21 111 552 111
• Address: Lakson Square Building #3 Block-A Sarwar Shaheed Rd, Karachi – Pakistan
• If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the details above.

Google Form Consent

• I agree to Bukhari Travels & Tourism’s Privacy Policy and consent to my information being collected and used to respond to my travel inquiry and provide relevant services.